- FAQs
- GENERAL
- When will my points start to accrue?
- When will points be credited to my account?
- When can I start redeeming reward items?
- Is delivery included or will I have to pay extra?
- Can I purchase points?
- How do I query the points that have been allocated to my account?
- What happens if I return my Unilever Food Solutions products?
- I have forgotten my username and/or password?
- I haven't received a statement email in over a month?
- Do the rewards items include VAT?
- How do I change my marketing preferences?
- DELIVERY
- I have ordered a reward, when will it be delivered?
- I ordered multiple rewards in the same order, will they be delivered together?
- What time will my order be delivered?
- Can my rewards be delivered to my personal address?
- Can I track the delivery status of my order?
- Will I have to sign for my delivery?
- What do I do if the rewards arrive in damaged condition?
- Who do I contact if I haven’t received my reward item?
- CONVERTED EXISITING MEMBERS
- How is the My Professional Rewards scheme different to the Chef Rewards scheme?
- I was a member of Chef Rewards do I have to create a new account for My Professional Rewards?
- I already had a Chef Rewards account, will my points be transferred over?
- CANCELLATIONS, RETURNS, REFUNDS, ETC.
- How can I cancel some or all of my order?
- How can I return a faulty reward item?
- How can I return a non-faulty reward item?
- HOW TO USE
- Am I eligible for My Professional Rewards?
- What can I do on My Professional Rewards?
- How do I submit an invoice?
- What invoices can I submit?
- Can I submit digital invoices?
- How to order rewards?
- How do I view promotions?
- How do I change my account details?
- How do I change my password?
- How do I view my order or transaction history?
