My Professional Rewards Terms and Conditions

My Professional Rewards (the “Scheme”) is operated by OMNE Agency, No.6 Doolittle Yard, Froghall Road, Ampthill, Bedford, MK45 2NW (the "Promoter") on behalf of Unilever UK Limited - trading as Unilever Food solutions Unilever House, Springfield Drive, Leatherhead KT22 7RG.


  1. A registered My Professional Rewards account is allocated to the named participating trading entity NOT to any named individuals (“Member”). Any rewards points earned by the My Professional Rewards account are the property of the named trading entity, and may not be transferred to another account or spent by the Member if they are no longer associated with the trading entity.
  2. If the individual signing up is not the owner they must seek the owner’s permission (evidence of such permission may be required). Points must be redeemed in accordance with the owner’s wishes.
  3. Membership of the Scheme is free.
  4. The Scheme is open to bonafide United Kingdom (England, Scotland, Wales and Northern Ireland), Republic of Ireland, Channel Islands or Isle of Man businesses
  5. The Scheme is NOT open to the following:
    1. Accounts or businesses which already have a direct relationship with Unilever Food Solutions
    2. Businesses with 12 or more locations/establishments
    3. Members under 18 years of age
    4. Employees of the Promoter, their families, agencies, or anyone professionally connected with the Scheme
  6. By registering and/or using the Scheme, Members agree to receive communications from the Promoter for the purposes of administering the Scheme in any form including, but not limited to: push notifications, emails, text SMS, phone calls and letters. It is not possible for a member to opt out of these communications and remain a Member of the My Professional Rewards Scheme.
  7. The Promoter reserves the right to terminate any My Professional Rewards account at any time, for any of the above reasons or any other reason the Promotor feels would make the named trading entity ineligible. If a My Professional Rewards account is terminated due to ineligibility they may not redeem any earned My Professional Rewards points, and may be required to make financial restitution for any points improperly spent.
  8. To register on the Scheme download the app onto your phone (Apple or Android). Complete the registration process by entering your name, business address, contact details, and all other required fields. Responsibility is not accepted by the Promoter for any inaccuracies in the information supplied by the participant when providing their details.
  9. By registering and/or using the Scheme, Members agree to provide up-to-date and accurate information (such as changes to nominated Member or contact information) to the Promoter for the purposes of administering the Scheme.
  10. By registering and/or using the Scheme, Members agree to upload their invoices and/or good quality images of their invoices (in JPEG, PNG, PDF & HEIC file formats) to the Scheme (via in-app scan or email) on a regular basis. Submission of invoices is solely the responsibility of the Member, the Promoter will take no part in collecting and submitting records of sales.
  11. Points can ONLY be allocated by the submission of invoices (via in-app scan or email) as JPEG, PNG, PDF & HEIC file formats, meeting the eligibility criteria outlined below. Points CANNOT be allocated on the basis of other forms of “proof” such as delivery notes or statements from a supplier.
  12. Each Member will have a My Professional Rewards account where My Professional Rewards points will be accrued. There will be 1 My Professional Rewards account per establishment but that account can submit invoices and earn points for purchases made by other establishments if:
    1. They are both owned by the same legal entity, and
    2. Permission is given by the owner of the parent legal entity (evidence of such permission may be required)
  13. The Scheme will remain open until terminated in accordance with the “General” section of this document.


  1. Purchase is necessary – loyalty points are earned in relation to the purchase of ‘Eligible Products’ listed HERE. Eligible products vary between countries/regions.
  2. the Promoter reserves the right to make the following changes to the eligible products with no notice:
    1. Remove eligible products,
    2. Add eligible products,
    3. Change the points value of eligible products,
    4. Change the country/region products are eligible in
  3. The Promoter may run events where eligible products are added/removed, their points values are changed, and/or their eligible country/region is changed temporarily as part of a “promotion”. Additional terms may apply. Promoter will notify eligible members of any promotions and their eligibility criteria, for example via email (if the member has agreed to be contacted in this way) or on the “promotions” page.
  4. Eligible products must be purchased from an eligible supplier to earn My Professional Rewards points (see HERE). The Promoter reserves the right to add or remove eligible suppliers with no notice. If the promoter makes a previously eligible wholesaler ineligible then any points earned via that wholesaler previously will remain valid, but any invoices submitted after the wholesaler became ineligible will be ineligible (even if the purchase was made while the wholesaler was still eligible).


  1. My Professional Rewards points will be allocated per account for purchases made of eligible products (see HERE) from eligible suppliers (see HERE).
  2. Eligible products must be purchased in whole cases (sizes specified HERE). Points will NOT be allocated for partial purchases.
  3. Members must submit their invoices through the My Professional Rewards app, either through the inbuilt scanning feature or via email. This must be done in a timely manner – the Promoter cannot allocate points for invoices more than 6 months old when submitted or from before the Scheme was started (01/03/2023).
  4. In order to allocate My Professional Rewards points, any submitted images of invoices must contain: Purchase Date, Business Name, Supplier Name, Product Name, Quantity Purchased, Invoice Number, Page Number (if the invoice has multiple pages).
  5. An internet connection is required for this process and for redemption of the points.
  6. The Promoter will process invoices within 2 working days of receiving them (except for in unforeseen circumstances); invoices will either be accepted and My Professional Rewards points allocated, or the invoices will be rejected as ineligible.
  7. Only invoices will be considered proof of purchase, other things (such as delivery notes, statements from wholesalers, etc.) will not be. Points will only be allocated upon the validation of a submitted invoice (meeting all of the above outlined criteria) submitted by the member.
  8. Members will be informed about the status of their invoice via push notifications or can check it for themselves by logging into the app and viewing under “My Transactions”. If the invoice has been rejected due to illegible text, missing required information, or similar the Member will be encouraged to resubmit a new image of the invoice.
  9. If a member believes they have been allocated an incorrect number of points for an invoice or believe an invoice to have been incorrectly rejected they must contact the Scheme within 30 days of the points being allocated to launch an investigation.
  10. My Professional Rewards points earned in a given calendar year (January – December) will expire on the 31st December of the subsequent year. For example, points collected throughout 2023 will expire on 31 December 2024. Any points that are unspent by 31st December of the year subsequent to their accumulation will be lost.
  11. Expired Points cannot be reinstated.
  12. Members can earn points against purchases from multiple different suppliers at the same time, there is no need to nominate these suppliers in advance, and all earned points will be allocated to the same Member account.


  1. Following registration Members will be able to build up their My Professional Rewards points through the purchase of eligible products, to redeem against rewards offered in the Scheme E-Shop. Members can select a reward(s) to redeem as they wish, up to a nominated value equal to or less than their current Scheme balance.
  2. Members can view their current My Professional Rewards balance by logging into the Scheme’s app (this is updated as submitted invoices are validated). Members may also receive timely emails confirming their Points balance.
  3. Only the named account holder for a specified My Professional Rewards account can redeem the My Professional Rewards points associated with that account.
  4. A full list of the My Professional Rewards rewards available, and their corresponding My Professional Rewards points values can be found on the app (or see HERE).
  5. Rewards are frequently added to, removed from, and modified on the Scheme, and redemption points values may change. The Scheme can only honour the details of a reward at the point it is redeemed by a Member.
  6. My Professional Rewards points have no cash value and cannot be exchanged for cash. The selling, exchange or transfer of My Professional Rewards points is strictly forbidden and will result in Members being removed from the Scheme without notice.
  7. A Member cannot make partial financial payment towards rewards on the Scheme and no currency, other than My Professional Rewards points, will be accepted. My Professional Rewards points cannot be purchased with financial payments, only earned through the purchase of eligible products and in accordance with the specified criteria.
  8. The nominated My Professional Rewards points value shall be subtracted from a Member's account balance immediately upon that Member’s completion of the redemption of a reward.
  9. Members cannot purchase a reward(s) with a higher value than their current Scheme balance. A Member’s Scheme balance is not able to go into the negative.
  10. If you have problems viewing your Scheme points balance, redeeming your points, or any other issue relating to My Professional Rewards please contact Customer Care HERE.


  1. The Promoter reserves the right at any time, without any notice to add, modify, change or limit the rewards offered on the Scheme and their redemption values
  2. All rewards are subject to the terms and conditions of the third-party supplier of the particular reward.
  3. The Promoter reserves the right to offer a reward points refund or an alternative reward of equal or greater value if circumstances beyond the Promoter’s control make this necessary.
  4. The Promoter makes no warranty whatsoever in respect of any rewards redeemed through the Scheme. Any manufacturer or third-party supplier warranties will transfer to Members upon delivery of the reward(s).
  5. Any instances of rewards damaged in transit must be reported via the help section of the Scheme website within 10 days of delivery. Damaged rewards must be returned to the Promoter (the Promoter will arrange) and a replacement reward or points refund may be issued subject to inspection of the returned item at the discretion of the Promoter. Members’ statutory rights are not affected.
  6. Any reward faults post-delivery and which occur within the manufacturer's or third party supplier's warranty period must be reported via the help section of the My Professional Rewards website, and will be addressed by the manufacturer or third party supplier on a case by case basis.
  7. If a no-fault refund is desired a request must be made to Customer Care (HERE) within 28 days of receiving the reward. The Promoter reserves the right to refuse a refund not guaranteed in law. If a refund is agreed the reward must be returned to the Promoter in perfect condition, and with all packaging (at the Member’s expense); once this has been received and approved a rewards points credit will be applied to the Member’s account. Refunds are not possible for personalised/customised rewards, charitable donations, or digital e-vouchers under any circumstances.
  8. Where expiry dates are applicable to rewards (such as food items or vouchers) the Promoter will ensure that the Member will receive the reward a reasonable period before the expiry date. If the member fails to use/redeem a reward before the designated expiry date, they will NOT be entitled to a replacement or a refund.
  9. Rewards can only be redeemed against the equivalent number of My Professional Rewards points indicated on the Website.
  10. Once ordered, Members will receive an immediate email confirmation of the reward they have ordered sent to the email address provided, followed by further email updates regarding the reward’s shipping status.
  11. Rewards will be delivered within 28 days from confirmation, depending on availability and Supplier capability. If this delivery date is not achievable, an alternative or a refund will be offered to the Member.


  1. Other than for death or personal injury arising from negligence of the Promoter or for fraudulent misrepresentation by the Promoter, and so far as is permitted by law, the Promoter hereby excludes all liability for any loss, damage, cost and expense, whether direct or indirect, howsoever caused in connection with the Scheme or any aspect of a redeemed reward. In no circumstances shall the Promoter be liable for any loss of profits, depletion of goodwill, loss of business or management time.
  2. Neither the Promoter, its employees nor its agents or subcontractors assume any responsibility or liability for:
    1. Any incorrect or inaccurate My Professional Rewards points entry
    2. Any faulty or failed electronic data transmissions
    3. Any unauthorized access to, or alteration of My Professional Rewards points at any point in the operation of this Scheme
    4. Any system failures on the Scheme app or website
    5. Any failure to fulfil obligations of any third parties involved in this Scheme, although we will endeavour to minimise the effect to the participant of such failure
    6. Communications line failure, regardless of cause, with regard to any equipment, systems, networks, lines, satellites, servers, computers or providers utilized in any aspect of this Scheme
  3. Inaccessibility or unavailability of the internet, the app, the website or any combination thereof through dial up, broadband or mobile internet.
  4. Members are responsible for ensuring that their login details remain confidential to them so as to protect against any unauthorized use of their account. The Promoter shall not be liable for any loss, damage or consequential damage of any nature in contract, tort (including negligence) or otherwise caused by such unauthorized use of a Member's account (to the extent permissible by law).
  5. A Member shall be responsible for any tax implications or payment of tax that may arise as a result of joining the Scheme.
  6. Responsibility is not accepted for My Professional Rewards Points lost, damaged or delayed as a result of any network, computer hardware or software failure of any kind.


  1. The sale, barter or transfer of My Professional Rewards Points is strictly prohibited.
  2. The Scheme account will be terminated immediately following the cessation of trading of the participating trading entity. The Promoter must be notified as soon as the participating trading entity ceases to trade.
  3. If a Member should no longer be considered the nominated representative of a My Professional Rewards account (due to leaving the entity, a change of role, death, etc.) they should notify the Promoter as soon as possible and give the name and details of the new nominated Member. If this is not possible the new member should notify the promoter of the change themselves. All notifications of this nature should be made in writing (to Within 1 working day of having received this the Promoter will change the Member name and details associated with the account and reset the password so only the new Member will be able to submit invoices, access the Scheme and redeem points.
  4. My Professional Rewards accounts cannot be moved with the Member from one trading entity to another. Nor can the points balance be transferred to another My Professional Rewards account unless both trading entities are owned by the same parent account. If both entities are owned by the same parent account (e.g. one is owned/acquired by the other, or both are owned/acquired by a third party) the points balance can be transferred upon verification.
  5. Members can choose to leave the Scheme at any time by contacting customer service ( and requesting them to close the account. By leaving the Scheme members forfeit the right to redeem any My Professional Rewards points already accrued. The Member's account will be closed within 30 days of notification being received by the Promoter. Further communication between the Promoter and the Member will also end.
  6. Members will automatically have their accounts closed and deleted from the Scheme if they have not submitted an invoice or had any other activity with the Scheme within the previous 36 months. All of the recorded personal data will be removed in accordance with the GDPR rules. Please note you may still receive communications directly from Unilever Away From Home even after your account has been deleted if you opted into this option, you can opt out of this by contacting Unilever Away From Home directly.
  7. The Promoter may occasionally amend Members' balances upwards or downwards in respect of accounting/technical errors or suspected fraud, for which the Promoter has full authority in its absolute and sole discretion.
  8. Only one My Professional Rewards account is permitted per trading entity and accounts created using automated devices or processes are not allowed. The Promoter reserves the right, in its absolute and sole discretion, to remove a Member from the Scheme where duplicate accounts are suspected, at which time any accrued My Professional Rewards Points balance will be null and void.
  9. The Promoter reserves the right, in its absolute and sole discretion, to remove a Member from the Scheme where it is felt that the Member concerned could be misusing the Scheme and/or the Website in breach of these Terms and Conditions. At the date of removal any My Professional Rewards points accrued will be forfeited and any orders placed will be cancelled.
  10. The Promoter reserves the right at its absolute and sole discretion to withhold the My Professional Rewards rewards redeemed by any Member or individual found to be tampering with the redemption process or the operation of the Scheme and/or the Website.
  11. The Promoter makes no warranty in relation to the rewards supplied by the My Professional Rewards supplier concerned. The Promoter is not responsible for any guarantees, warranties and/or representations (if any) made by a My Professional Rewards supplier.
  12. The Promoter's decision regarding all matters relating to the Scheme is final.
  13. The Promoter reserves the right to alter, withdraw, terminate or cancel the Scheme at any time upon reasonable notice given to its Members.
  14. In the event of withdrawal, termination or cancellation, a Member will have 30 days from the notice date of the termination to redeem any My Professional Rewards Points that were held in their accounts prior to the notice date of the termination in accordance with these Terms and Conditions (the “Termination Period”). Unless specified otherwise, no additional My Professional Rewards Points will be able to be accrued during the Termination Period.
  15. The Promoter will make every effort to communicate to all Members the Termination Period, however the Promoter will not be held responsible for failing to notify any individual Member regardless of the reason.
  16. The Promoter reserves the right to amend these Terms and Conditions at any time, every effort will be made to communicate notification of these changes to members within a reasonable timescale.
  17. Where the Terms and Conditions of the Scheme are amended, any amendments shall be effective upon posting the modified Terms and Conditions to the app and/or website an notifying members via email or other communication method. Members may be asked to agree to the updated Terms and Conditions in order to remain a Member of the Scheme.
  18. Amendments will be explained at the top of these Terms and Conditions and the most current version shall prevail.
  19. By registering to become a Member and/or using the Scheme, all participants will be deemed to have accepted and be bound by these Terms and Conditions and consent to the transfer of their personal data to the Data Controller, for the purposes of the administration of this Scheme, including latest offers available under the Scheme and any other purposes to which the entrant has consented. All registration instructions form part of the Scheme Terms and Conditions. The Promoter will always communicate responsibly under the terms of the UK General Data Protection Regulation 2021 and other self-regulatory restrictions.
  20. The Promoter reserves the right to record and use all sales related data submitted by the Member for the furtherance of the Scheme and to the benefit of the Data Controller.
  21. The Promoter shall not be liable for any loss, damage or consequential damage of any nature in contract, tort (including negligence) caused by acceptance of the terms and conditions or in connection with the Scheme (to the extent permissible by law).
  22. In the event that any provision of these terms and conditions is held to be unlawful, invalid, void or otherwise unenforceable, it shall be severed from the remaining provisions of these terms and conditions which shall continue in full force and effect.
  23. These Terms and Conditions and any issues or disputes which may arise out of or in connection with these Terms and Conditions (whether such disputes or issues are contractual or non-contractual in nature, such as claims in tort, for breach of statute or regulation or otherwise) shall be governed by and construed in accordance with English law. Participants hereby irrevocably submit to the exclusive jurisdiction of the English courts to settle any such dispute or issues.
  24. By being part of the scheme I confirm I have read and understood Unilever’s privacy notice and how my data will be used: Privacy Notice | Unilever Legal

Promoter & Data Controller: Unilever UK Limited trading as Unilever Food Solutions, Unilever House, Springfield Drive, Leatherhead, Surrey, KT22 7GR.
Data Processor: OMNE Agency, No.6 Doolittle Yard, Froghall Road, Ampthill, Bedford, MK45 2NW