How can I return a non-faulty reward item?

We want you to be completely satisfied with your reward item but in the event that after receiving a reward you do not want it (but it is NOT faulty) you must contact the Customer Service Team using the details above within 30 days of the reward being delivered. The item can be refunded or exchanged at My Professional Rewards’ discretion (as long as the reward is not customised/personalised, perishable, an e-voucher or any other item which is not refundable). The reward must be returned to My Professional Rewards at the customer’s expense, and it must be in re-saleable condition i.e. still in original packaging and labels, and that it's undamaged and unused.