How can I return a faulty reward item?

In the event that a reward is faulty, not fit for purpose or not of satisfactory quality (as defined by applicable laws) customers should report such defects using the contact details above. If the customer reports this fault within 30 days the reward may be repaired, replaced or the points value refunded at the discretion of My Professional Rewards.
If the customer reports this fault more than 30 days after delivery they will NOT be eligible for a points refund, repair or replacement from My Professional Rewards but will be covered by any warranties provided by the manufacturer and/or supplier. After communicating with My Professional Rewards the customer may be expected to contact the manufacturer/supplier directly to resolve the issue.

Both scenarios are subject to the return of the faulty reward – but customers shall not be liable for the cost of returning the reward once its fault has been proven.